How to add your own logo

Set the appearance people see on their first visit, then configure the customer or reseller identity shown throughout the workspace.

Professional or Enterprise license required

White Labeling is included with Professional and Enterprise. The menu option stays visible on Starter, but it opens an upgrade screen instead of the branding editor. If CloudMonitor cannot confirm the license, it shows plan and support options instead of making branding changes.

Admins only

You need the Admin role to do this. Admins are set in Settings ▸ Users & Access. If you don’t see the screens below, ask an admin in your organization.

Where

Settings ▸ White Labeling.

There is one White Labeling screen. It opens Customer settings when the workspace is in customer mode and Reseller settings when it is in reseller mode.

Partner branding is managed on the separate Reseller / partner channel by CloudMonitor support. Customer admins can review its current mode and partner details, but need to contact support to change them.

The steps below describe Customer settings. If the screen opens Reseller settings, skip to If you see reseller settings.

Step 1: Choose the starting appearance

Starting appearance controls what someone sees the first time they open CloudMonitor:

• System theme follows their device setting.
• Light starts them in the light theme.
• Dark starts them in the dark theme.

After that first visit, each person owns their choice under Profile & preferences. Changing the workspace setting later does not override a choice they have already made.

Step 2: Turn on white label mode

White label mode ▸ On. This is what tells CloudMonitor to show your logo in the top bar rather than ours.

The “Powered by CloudMonitor” mark stays

A small mark remains at the bottom of the menu while white label mode is on, and it can’t be removed. Worth knowing before you promise anyone a completely unbranded product.

Step 3: Upload your logo

Your logo ▸ Upload logo…

Wide format works best, about 5:1, so roughly 500 × 100 pixels. It sits in the top bar, so a square logo will be scaled down to almost nothing.

Accepted: PNG, JPEG, SVG and WebP. Oversized PNG, JPEG and WebP files are shrunk automatically; an SVG has to be within the size limit already, because there’s nothing to shrink.

New to this? There’s a link to download an example logo you can edit as a starting point.

Step 4: Add a dark-mode version, if you need one

Dark-mode logo is optional and previews on a dark swatch. Without one, your light logo is used in both themes.

You need it if your logo is dark text on transparent: that disappears entirely against a dark background. If your logo already works on both, skip it.

Step 5: Save

Wait for processing before saving

While a large image is being resized, the Save button reads Processing image… and is disabled.

That’s not a delay to work around. Saving early would store the previous logo, and you’d be left wondering why nothing changed.

Until you save anything:

No logo uploaded yet. The CloudMonitor logo stays until one is saved.

Removing it

Select Remove beside the logo and confirm, then select Save. CloudMonitor’s own logo comes back after the save completes.

If you see reseller settings

If your CloudMonitor is provided through a partner, reseller mode is on and White Labeling shows Reseller settings. The partner’s branding takes precedence over customer branding.

The partner’s logo takes the top bar and the sign-in page, and Contact support points to the partner’s destination. Only CloudMonitor support can edit those reseller settings; customer admins can review them but cannot change them. Customer branding is kept and applies again if the delivery mode returns to customer.

Contact support if you expected customer settings or your own logo to be showing.

What branding doesn’t change

White labeling changes the top-bar logo and sign-in appearance. Screen names, the menu and the documentation stay CloudMonitor’s. In reseller mode, your provider manages the partner identity and the Contact support destination. If you’re rolling this out to customers, set expectations accordingly.

The license check described here controls which experience the app displays. It does not describe or replace service-side access controls.